Returns & Exchanges
Last updated: July 19, 2026
Because our cupcakes, cupcake jars, and other baked goods are perishable and made for each order, all food sales are final and we cannot accept physical returns or exchanges. This policy does not limit any rights you may have under applicable law.
Problems with an order
Please inspect your order when it is picked up or delivered. If an item is missing, incorrect, damaged, or does not meet reasonable quality expectations, contact us within 24 hours of receipt at info@nomnomcupcakes.com. Include your order number, a description of the issue, and clear photographs when applicable.
When we confirm an issue for which we are responsible, we may offer a replacement, store credit, or refund, depending on the circumstances and product availability. We may ask that the affected product be retained until we review the request.
Cancellations and changes
Requests to cancel or change an order must be received at least 48 hours before the scheduled pickup or delivery time. We will do our best to accommodate timely requests, but changes are not guaranteed. Orders that have entered production, custom orders, and orders cancelled with less than 48 hours’ notice are non-refundable.
Custom, event, and large orders
Custom designs, catering orders, event orders, wholesale orders, and other large orders may have separate written terms, deposits, deadlines, or cancellation rules. Those written terms control if they differ from this policy. Deposits and amounts used to purchase special ingredients, packaging, or custom supplies may be non-refundable.
Delivery and pickup
Customers are responsible for providing complete delivery information and being available to receive the order. We are not responsible for deterioration, melting, damage, or loss after a successful delivery or pickup, or when caused by an incorrect address, missed delivery, improper storage, or handling after receipt.
Allergies and dietary needs
Our products are prepared in facilities that handle common allergens, including milk, eggs, wheat, soy, peanuts, and tree nuts. We cannot guarantee that any product is free from allergens or cross-contact. Customers are responsible for communicating dietary concerns before ordering and deciding whether a product is appropriate for them.
Approved refunds
Approved refunds are issued to the original payment method. Processing time depends on your bank or payment provider and may take several business days.
Contact us
Email info@nomnomcupcakes.com or call 949-922-9424. Please include your order number so we can help quickly.